Frequently Asked Questions
Everything you need to know about your new luxury hair.
What is the quality of Viola Hair Extensions?
All Viola Hair Extensions are made from 100% Remy Human Hair, ensuring the cuticles remain intact and aligned for a natural look, minimal tangling, and a long-lasting silky finish.
How long do the hair extensions typically last?
With proper aftercare and regular maintenance, our professional extensions can last between 6 to 12 months, depending on the application method and products used.
Can I use heat styling tools on my extensions?
Yes, because our extensions are 100% human hair, you can curl, wave, and straighten them. However, we recommend using a heat protectant spray and keeping the temperature below 180°C to prolong their lifespan.
What is your return policy?
We offer a 30-day return window for items in their original, unopened packaging. For hygiene reasons, extensions cannot be returned if the gold security seal has been broken or the hair has been handled.
How long does shipping take?
Domestic orders are typically processed within 24 hours and delivered via tracked shipping within 2-4 business days. International shipping times vary by location but usually take 5-10 business days.
Do you offer a quality guarantee?
Yes, we offer a unique 190-day quality guarantee when extensions are maintained using our specifically formulated Viola Hair Care range.